Payment
Payment options
How payment works, what secures your date and when the balance is due. If anything here is unclear, please ask before you book — nothing is agreed until it is agreed in writing.
How to pay
All payment methods are accepted: card, Apple Pay, Google Pay and bank transfer. I do not accept cash.
Currency and receipts
All prices are quoted and charged in pounds sterling (GBP).
You receive a written invoice before each payment and a receipt after it. Keep these — some employers and health insurers will reimburse doula support against them.
Deposit and balance
For birth support, a non-refundable deposit of 50% of the total fee reserves your due date in my diary. It is due when you sign the agreement.
The remaining 50% is paid in two parts: 25% of the total fee at our first antenatal meeting and 25% at our second.
Courses are paid in full when they are booked. Appointments are paid in full at least 24 hours before we meet.
Paying in instalments
If paying in one or two amounts is difficult, say so at the consultation. I would far rather arrange a schedule that works than have cost be the reason a family goes without support.
Changes, cancellations and refunds
Appointments (single sessions, paid consultations and postnatal visits) are paid in full at least 24 hours before we meet.
Need to change the time? Rescheduling is free. Just let me know as early as you can and we will find a new time.
If you cancel an appointment, 50% of the payment is refunded. If I have to cancel, you receive a full refund.
Birth support: if you cancel more than 4 weeks before your due date, 50% of the total fee is refunded. Between 4 and 2 weeks before your due date, 25% is refunded. Less than 2 weeks before, there is no refund.
Antenatal classes are not refunded if cancelled.
If your pregnancy ends in loss (not including stillbirth), £800 is refunded.
If I do not come when you call me and miss your birth, there is no charge for my services. If the birth is missed because I was not called, the full fee applies.
If I am ever unavailable, I arrange a backup doula for you, and you are also free to choose your own.
Your statutory rights as a consumer are not affected.
Reduced-fee places
I offer a small number of reduced-fee places for families who would like my support but cannot afford the full fee. To be considered, you need to meet one of the Doula UK Access Fund criteria. If you do, please contact me and I will consider your request.
Where you can find me
The organisations I belong to, trained with and work alongside. Each link opens their own website.
- Doula UKMy professional body. Recognised doula and recognised mentor — my profile is on their register.
- Red Tent DoulasWhere I trained as a doula.
- IAIMInternational Association of Infant Massage — my baby massage instructor qualification.
- Healing HerbsThe Bach flower essences I use, made in Herefordshire to Dr Bach’s original method.
- Doula.ruThe Russian-speaking doula community I am part of.
Still deciding?
Book a free 45-minute meeting. There is no charge and no obligation to book anything afterwards.